Question and answer
Here are the most frequently asked questions.
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- Medical translation
I don't speak German. Can you help me?
We offer professional medical interpreting services to help you communicate during your appointments.How do I pay for medical services?
Payment methods vary depending on the clinic – you may pre-pay your services (partially or in full) based on a cost estimate, or pay after receiving services. Please, clarify with our manager about the payment terms of any particular clinic.
Is there a refund if I don't need surgical or other medical procedures?
If, based on consultations and diagnostics, it becomes clear that you need no surgery or other medical services, all overpayment amounts will be refunded.
Can my treatment be covered by my health insurance company?
Insurance companies provide different types of insurance. We suggest that you ask them about medical expenses they cover in specific countries, as well as the amounts and terms of coverage.Can I get free medical care?
It depends on your insurance. Ask your health insurance company about medical expenses they cover in specific countries, as well as the amounts and terms of coverage.How soon can I get an appointment?
We can book your appointment very quickly, if you have a set of up-to-date medical documents (max. 3 moths old) and a valid international passport.How long does rehabilitation take?
Rehabilitation may take from 5 days to 3 weeks depending on your condition.Can I be rehabilitated in another country?
Yes, you can receive rehabilitation services elsewhere. Please provide information about the services you are interested in, and we will offer you several options.What technology and equipment are available in the clinics you work with?
We work with the reputable clinics that have the up-to-date equipment to support all necessary medical services. Our representatives will be happy to provide additional details.What can you tell me about my doctor's specialty, expertise and qualification?
This information is provided on our site and in the information leaflet you will receive from our coordinator. We will select a doctor who is the best match for your health needs.Can I communicate in English with my clinic's staff in Germany?
Not all clinics support professional medical communications in English. Doctors often find it difficult to hold consultations in English. Besides, not all support staff is fluent in English.
What is the difference between private clinics and university clinics and hospitals?
First of all, university clinics and hospitals are focused on teaching and research. This has no effect on the quality of their medical services, but we want you to understand that your overall patient experience may vary. Moreover, the majority of doctors there is involved in teaching, and this might affect the amount of time they can allocate to seeing their patients.What health insurance companies does Helios group work with?
Please talk to your assigned representative about the current list of health insurance companies we work with.Would it be possible to reschedule my appointment?
You may reschedule or cancel your appointment no later than 48 hours ahead of time.What should I do if my visa expires during my stay in the clinic?
Your medical visa may be extended. You will need to submit an official application and provide the necessary documentation. We recommend that you talk to our interpreter who may be able to help you with the paperwork involved.
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