Organization of treatment in Israel clinics

Our cooperation with Deutsche Medizinische Union was accidental and at first it was difficult to trust, but we had to because of the child's cancer. The medical specialist Michael recommended Helios Clinic in Berlin and we were treated there. We were always in touch with the logistics specialist Pauline who helped us to solve all our questions during and after treatment. We were especially surprised when Pauline told us that we still had an overpayment after our treatment and the clinic wants to return it, and we did get that overpayment.I would like to thank Polina and Elena Tkach who helped us in the clinic to find a common language with German doctors.Thanks to everyone who helped us. I am glad there is such an organization and such caring people!

When you find out that you have cancer, your life and the life of your family are divided into "before" and "after. Yes, it seems that you don't live at all: you just go somewhere for something, do something, say something to someone. And in your head there is a chaos of thoughts and fears and worries. Thank God, we managed to "get acquainted" with Deutsche Medizinische Union at that terrible time. Many thanks to the senior coordinator-physician Michael Tsava who calmly and confidently said that, yes, the situation is not easy, we need serious treatment, but then life goes on. Mikhail assured me that the company will do everything possible for the best and most effective treatment. We received, in my opinion, a complete consultation about the clinics, doctors and the cost of treatment. Michael patiently, competently answered hundreds of our questions and was available almost around the clock. With the help of DMU I underwent two courses of radioiodine therapy at HELIOS Klinikum Berlin-Buch. I am very satisfied both with the conditions of my stay and the attitude of the entire medical staff at the clinic. The treatment fees are transparent and clear: the clinic gives you a detailed invoice with details of how much each treatment costs. At the end of treatment the clinic made a recalculation and we got a part of money back. I would also like to thank Samir, DMU's patient support worker, who was able to quickly and efficiently arrange my second course of radioiodine therapy in difficult circumstances during the coronavirus pandemic. And I would like to express special immense gratitude to the translator Alena Tkach. She is a great human being. Alena is not just an interpreter: she came, worked and left. She treats every patient like a loved one. Even though this job is a huge moral effort, Alyona can always find words of support, and her optimism is a must in these situations. And it is very important to know that being in a foreign country in a difficult time for you, you know who you can turn to for help and advice, you know that you are not alone with your problem.Once again, thank you very much to all the employees of Deutsche Medizinische Union for your work.

On November 26, I underwent surgery for spinal stenosis at Helios in Krefeld. The choice of DMU and the clinic was not a coincidence: my choice was also determined by the successful operation of an acquaintance. It was also the promptness of DMU, discussions with the coordinating physician, and the absence of advertising that determined my choice. The trip was well-organized: I got an invitation and an interpreter at the clinic who helped me in the most difficult first day. The clinic is very good, friendly staff, highly professional doctors. After the operation the parasthesias and pains that had been bothering me for several years have disappeared. I have been living and walking without pain for about three months now. I am very grateful to my doctors for that. It was not very convenient for me when doctors came to visit me regardless of the time for which they had agreed on an interpreter. But there are no pains, and I am very grateful to all of them, both the DMU and the doctors.

In September 2019 my little girl was operated on at the Helios Clinic in Erfurt.We applied to many clinics in many countries, nobody wanted to operate on our child, arguing that the child has many serious comorbidities. Only Helios clinic in Germany reacted positively. Our daughter was successfully operated on by a team of highly skilled professionals under the guidance and direct participation of Professor Dr. Rüdiger Gerlach. The clinic was of the highest medical level and professionalism.Highest possible standards of comfort and care have been reached at the clinic. Good nutrition and a homely warm attitude of the staff are the norm at the clinic.A special thank you to our coordinators!They made our trip as stress-free as possible.Andre Saling dealt quickly and professionally with the documents and all the other organizational things. He solved all my questions and requests related to documents at lightning speed.Maria Shlykova was our travel coordinator. It is very important.Our interpreter Leonid Shkolnikov is a very kind person, who was always ready to come to the clinic on time and stayed there as long as we needed. Thank you all for your active participation!In spring 2020, we are preparing our daughter for her second surgery at the same clinic, a spinal reconstruction surgery. Of course we are anxious, but at the same time with great confidence.We hope very much that we will pass this difficult second stage with the same confidence.I can wholeheartedly recommend this clinic to our future patients.

I had a hip replacement at Helios Huls. The surgery was performed by Prof. Kraft, very professional, the pain was minimal, and the prosthesis was the best in the class. I walked on my legs the same evening, and since the next day I walked on crutches, and in 4-5 days I did without crutches. The doctors are excellent, the care is good, wards and the hospital looks more like a hotel/sanatorium - everything is very comfortable and beautiful. Food is also at a high level, the menu is varied, but as for me, a lot of bread. Rehabilitation was very good, we worked with all muscle groups according to individual programme. The groups are not large, there are individual sessions, which is very comfortable. The only problem was the language barrier, not all of the staff understood English, and there were some misunderstandings. I got fast and good support from Bukimed and DMU.

I have a double impression of how the services were provided to me. On the one hand the qualification of the specialists in the clinic is above all praise, they corrected my diagnosis, prescribed medications and helped me very quickly. I had been suffering for a year before. Gastroscopy was better than in Israel and South Korea. On the other hand, in a separate center where they did a checkup we didn't get an ECG alone, though they promised in the documents, and have been translating the results and recommendations for 3 months. The last time I was told they gave it to me for transfer in January. Still no results. Although I repeat, all this was promised. So, I can definitely recommend clinics near Berlin, they are top-notch professionals, but I wouldn't recommend doing a checkup, at least I won't do it again.

LU-177 treatment at the Helios Berlin-Buch Clinic. The organization of the treatment was done in a short time. The staff recommended the clinic based on our situation, visa support, recommendations for relocation in Germany - everything was received in full. Doctors and clinic staff were very attentive to our patients. It is very convinient that you can get full range of services in one place. It is especially important for people who come for treatment. Our course of treatment will be long and I am sure that we will continue to receive qualified help throughout.

We flew to Krefeld to do arthroscopy with cartilage repair for a hip joint that had been injured in an accident. Everything is of the highest standard, the staff is polite and courteous. Nutrition in the hospital, of course, is not good for athletes, but in general - they will not let you die of hunger. However, you should take into account that this is Germany (salt, sausage and everything). And yes, there was a hitch when placing in a room as a guest companion. After paying at the front desk for everything I needed (including meals), I got one fizaline and one hard-boiled egg for breakfast for three days. 😂😂😂😂 Anyway, someone didn't follow through and get me into the program. As a result, the kind-hearted staff fed me whatever they could during the day, for which I thank them very much. A lot of Russian speaking and understanding English, so even an interpreter was not really needed, as it turned out.