Organising Treatment Abroad

We would like to express our gratitude to the DMU staff for their prompt assistance! Professional approach and quick solution to our health problems. The situation was critical and we quickly found a clinic and the best professor - maxillofacial surgeon, who we are extremely grateful to! They provided us with full support, gave us answers to all our questions, and the DMU staff was always helpful, caring and interested in solving our problems. We recommend applying to everyone, who is in a difficult situation (God forbid)! Special thanks to our coordinator Svetlana, our translator in Schwerin Marina and our logistician Maria.

In the difficult situation of COVID-19 we received a quick response, a clear, fast organization of the arrival at the clinic Helios Park-Klinikum Leipzig and the start of treatment. Highly professional medical care is combined in this clinic with an attentive, caring attitude. The attending physician continues to advise and guide the patient even after his return home. Thank you very much to all the staff at the clinic: doctors first, nurses, logistics department, interpreters.

I have a double impression of how the services were provided to me. On the one hand the qualification of the specialists in the clinic is above all praise, they corrected my diagnosis, prescribed medications and helped me very quickly. I had been suffering for a year before. Gastroscopy was better than in Israel and South Korea. On the other hand, in a separate center where they did a checkup we didn't get an ECG alone, though they promised in the documents, and have been translating the results and recommendations for 3 months. The last time I was told they gave it to me for transfer in January. Still no results. Although I repeat, all this was promised. So, I can definitely recommend clinics near Berlin, they are top-notch professionals, but I wouldn't recommend doing a checkup, at least I won't do it again.

In September 2019 my little girl was operated on at the Helios Clinic in Erfurt.We applied to many clinics in many countries, nobody wanted to operate on our child, arguing that the child has many serious comorbidities. Only Helios clinic in Germany reacted positively. Our daughter was successfully operated on by a team of highly skilled professionals under the guidance and direct participation of Professor Dr. Rüdiger Gerlach. The clinic was of the highest medical level and professionalism.Highest possible standards of comfort and care have been reached at the clinic. Good nutrition and a homely warm attitude of the staff are the norm at the clinic.A special thank you to our coordinators!They made our trip as stress-free as possible.Andre Saling dealt quickly and professionally with the documents and all the other organizational things. He solved all my questions and requests related to documents at lightning speed.Maria Shlykova was our travel coordinator. It is very important.Our interpreter Leonid Shkolnikov is a very kind person, who was always ready to come to the clinic on time and stayed there as long as we needed. Thank you all for your active participation!In spring 2020, we are preparing our daughter for her second surgery at the same clinic, a spinal reconstruction surgery. Of course we are anxious, but at the same time with great confidence.We hope very much that we will pass this difficult second stage with the same confidence.I can wholeheartedly recommend this clinic to our future patients.

My son is 2 years old and we were having problems with diagnosis in Russia. I found a web-site of Deutsche Medizinische Union on the Internet, left an order and they called me back. Of course we had many doubts because we had contacted strangers through the Internet and were afraid of possible dishonesty, but everything was perfect.We were accompanied by Samir, always in touch and ready to help at any time with any of my questions and problems he solved at once, we made MRI, sonography, diagnosed our baby, we are very grateful to Deutsche Medizinische Union, thank God for that, diagnosis was made in time, if we had searched in Russia we would have lost time and treatment would not have helped so much.

When you find out that you have cancer, your life and the life of your family are divided into "before" and "after. Yes, it seems that you don't live at all: you just go somewhere for something, do something, say something to someone. And in your head there is a chaos of thoughts and fears and worries. Thank God, we managed to "get acquainted" with Deutsche Medizinische Union at that terrible time. Many thanks to the senior coordinator-physician Michael Tsava who calmly and confidently said that, yes, the situation is not easy, we need serious treatment, but then life goes on. Mikhail assured me that the company will do everything possible for the best and most effective treatment. We received, in my opinion, a complete consultation about the clinics, doctors and the cost of treatment. Michael patiently, competently answered hundreds of our questions and was available almost around the clock. With the help of DMU I underwent two courses of radioiodine therapy at HELIOS Klinikum Berlin-Buch. I am very satisfied both with the conditions of my stay and the attitude of the entire medical staff at the clinic. The treatment fees are transparent and clear: the clinic gives you a detailed invoice with details of how much each treatment costs. At the end of treatment the clinic made a recalculation and we got a part of money back. I would also like to thank Samir, DMU's patient support worker, who was able to quickly and efficiently arrange my second course of radioiodine therapy in difficult circumstances during the coronavirus pandemic. And I would like to express special immense gratitude to the translator Alena Tkach. She is a great human being. Alena is not just an interpreter: she came, worked and left. She treats every patient like a loved one. Even though this job is a huge moral effort, Alyona can always find words of support, and her optimism is a must in these situations. And it is very important to know that being in a foreign country in a difficult time for you, you know who you can turn to for help and advice, you know that you are not alone with your problem.Once again, thank you very much to all the employees of Deutsche Medizinische Union for your work.

I was pleased with Deutsche Medizinische Union: they responded quickly to my application (in contrast to the other two companies I had sent applications to at the same time), offered me the Helios clinic in Kreffeld, which I was very satisfied with, and promptly agreed on treatment dates. The communication with the clinic was very good and very informative.The facilities are very good. The staff are friendly and smiling. My English is poor and I don't speak German at all. My English was enough for everyday communication, but in the evening when the surgeon came to talk about the operation, he called the Russian-speaking nurse to improve communication.About the treatment: I had a knee arthroscopy for a meniscus rupture. Suffice it to say one thing about the treatment: I walked around Dusseldorf 3 days after the surgery and had a "light" shopping trip, and on the fourth day I had a six-hour flight.I would like to mention particularly the work of anaesthesiologists. The anesthesia was excellent. It was like I fell asleep for 5 minutes and then woke up without any discomfort (the surgery lasted over an hour). In general the organisation of work is very different from that in Russia for the better.Now half a year has passed after the surgery and my knee is as good as new.

I would like to express my gratitude to Deutsche Medizinishe Union and its employees Leonid and Samir for organizing my husband's treatment. Everything was organized very fast and of high quality. Being in Berlin without knowing the German language we felt very comfortable thanks to Anna's interpreter. Today my husband is in perfect health after the surgery and he fulfilled all the recommendations of Dr. Tesman to whom we owe a special thanks. I am sure that anyone who comes to Deutsche Medizinische Union will have a chance to recover. Thank you very much once again.