Organising Treatment Abroad

At the beginning of December, we had a detailed chek up in Berlin with the help of the DMU. The initial plan was to undergo all medical procedures in October, but due to the fact that the patients were from Dushanbe (Tajikistan), there were difficulties in obtaining a German visa. As a result, the plan and schedule of medical examinations were changed several times, medical documents and invitations had to be reworked. Thanks to the support of DMU (Maria Shlykova was very grateful) the embassy accepted all the documents and the German visa was issued.In Germany, everything went smoothly, all examinations were held on schedule. We used an interpreter kindly provided by DMU to communicate with German doctors (for a fee).All in all very satisfied!!!

When you find out that you have cancer, your life and the life of your family are divided into "before" and "after. Yes, it seems that you don't live at all: you just go somewhere for something, do something, say something to someone. And in your head there is a chaos of thoughts and fears and worries. Thank God, we managed to "get acquainted" with Deutsche Medizinische Union at that terrible time. Many thanks to the senior coordinator-physician Michael Tsava who calmly and confidently said that, yes, the situation is not easy, we need serious treatment, but then life goes on. Mikhail assured me that the company will do everything possible for the best and most effective treatment. We received, in my opinion, a complete consultation about the clinics, doctors and the cost of treatment. Michael patiently, competently answered hundreds of our questions and was available almost around the clock. With the help of DMU I underwent two courses of radioiodine therapy at HELIOS Klinikum Berlin-Buch. I am very satisfied both with the conditions of my stay and the attitude of the entire medical staff at the clinic. The treatment fees are transparent and clear: the clinic gives you a detailed invoice with details of how much each treatment costs. At the end of treatment the clinic made a recalculation and we got a part of money back. I would also like to thank Samir, DMU's patient support worker, who was able to quickly and efficiently arrange my second course of radioiodine therapy in difficult circumstances during the coronavirus pandemic. And I would like to express special immense gratitude to the translator Alena Tkach. She is a great human being. Alena is not just an interpreter: she came, worked and left. She treats every patient like a loved one. Even though this job is a huge moral effort, Alyona can always find words of support, and her optimism is a must in these situations. And it is very important to know that being in a foreign country in a difficult time for you, you know who you can turn to for help and advice, you know that you are not alone with your problem.Once again, thank you very much to all the employees of Deutsche Medizinische Union for your work.

I had a hip replacement at Helios Huls. The surgery was performed by Prof. Kraft, very professional, the pain was minimal, and the prosthesis was the best in the class. I walked on my legs the same evening, and since the next day I walked on crutches, and in 4-5 days I did without crutches. The doctors are excellent, the care is good, wards and the hospital looks more like a hotel/sanatorium - everything is very comfortable and beautiful. Food is also at a high level, the menu is varied, but as for me, a lot of bread. Rehabilitation was very good, we worked with all muscle groups according to individual programme. The groups are not large, there are individual sessions, which is very comfortable. The only problem was the language barrier, not all of the staff understood English, and there were some misunderstandings. I got fast and good support from Bukimed and DMU.

I would like to thank DMU employees Maria and Anton.We arranged the initial appointment very quickly. I was very quick, because I was already in urgent need of surgical intervention. I already had a Schengen visa.We had an interpreter at the clinic provided by DMU. He obviously had worked there before, and he knew very well what to do and where to go. Without his help the process of getting the patient to the hospital would have been much longer.We thank our Doctor Prof. Michael Friedrich and his doctor Jörg Stunneck. They solved the problem that the doctors in Russia did not know what to do with. Their treatment was top-notch; they watched us regularly several times a day and even on weekends.After we received the discharge from the clinic, DMU employees translated the document into Russian very quickly.And the biggest thank you for the help with the following situation. On the way back we forgot our backpack on the train. It was already evening, the next morning we had a plane to Russia. In the backpack were all credit cards, all cash and all the passports. Thanks to Maria we got the backpack and flew home safely on our flight.Thank you very much for your work!

My son is 2 years old and we were having problems with diagnosis in Russia. I found a web-site of Deutsche Medizinische Union on the Internet, left an order and they called me back. Of course we had many doubts because we had contacted strangers through the Internet and were afraid of possible dishonesty, but everything was perfect.We were accompanied by Samir, always in touch and ready to help at any time with any of my questions and problems he solved at once, we made MRI, sonography, diagnosed our baby, we are very grateful to Deutsche Medizinische Union, thank God for that, diagnosis was made in time, if we had searched in Russia we would have lost time and treatment would not have helped so much.

I would like to thank all the staff in the Cardiac Rhythm Recovery Unit of the Hospital Leipzig for their sensitive and attentive attitude and promptness in solving all problems. On 25 February my husband underwent radiofrequency ablation to restore heart rhythm. He is recovering now and is slowly coming back to an active life. Doctor Sergio Richter who performed the surgery and the head of the clinic Sergey Leontev visited our hospital room after the surgery and explained to us how the surgery was, and what steps to take for further recovery. Special thanks to the coordinator of Deutsche Medizinische Union Nuraltdin who helped us to organize trip and make AHF treatment (it could not have been done any later because of epidemiologic situation), was always in touch with us and is following up his treatment now, interpreter Larisa, medical nurse Tamara. Thank you all! We wish you all good health and patience at this difficult time.

I had a mitral valve surgery in November 2019 at the Heart Center in Leipzig. The operation was a success. Service was excellent. I was met by car. The interpreter was good. The room is big and comfortable. The doctors are very good. Special thanks to the nurses on duty. I liked it. The amount of the risk was repaid on time. I recommend minimally invasive surgeries to Dr. Leontiev S.A.

We came to the clinic because we needed a valve replacement. The logistics and administration department was very professional and helpful with transfers, translations and anything else that needed to be taken care of. The surgery went very well, thank you Dr. Schmidt.