Organising Treatment Abroad

In September 2019 my little girl was operated on at the Helios Clinic in Erfurt.We applied to many clinics in many countries, nobody wanted to operate on our child, arguing that the child has many serious comorbidities. Only Helios clinic in Germany reacted positively. Our daughter was successfully operated on by a team of highly skilled professionals under the guidance and direct participation of Professor Dr. Rüdiger Gerlach. The clinic was of the highest medical level and professionalism.Highest possible standards of comfort and care have been reached at the clinic. Good nutrition and a homely warm attitude of the staff are the norm at the clinic.A special thank you to our coordinators!They made our trip as stress-free as possible.Andre Saling dealt quickly and professionally with the documents and all the other organizational things. He solved all my questions and requests related to documents at lightning speed.Maria Shlykova was our travel coordinator. It is very important.Our interpreter Leonid Shkolnikov is a very kind person, who was always ready to come to the clinic on time and stayed there as long as we needed. Thank you all for your active participation!In spring 2020, we are preparing our daughter for her second surgery at the same clinic, a spinal reconstruction surgery. Of course we are anxious, but at the same time with great confidence.We hope very much that we will pass this difficult second stage with the same confidence.I can wholeheartedly recommend this clinic to our future patients.

At the beginning of December, we had a detailed chek up in Berlin with the help of the DMU. The initial plan was to undergo all medical procedures in October, but due to the fact that the patients were from Dushanbe (Tajikistan), there were difficulties in obtaining a German visa. As a result, the plan and schedule of medical examinations were changed several times, medical documents and invitations had to be reworked. Thanks to the support of DMU (Maria Shlykova was very grateful) the embassy accepted all the documents and the German visa was issued.In Germany, everything went smoothly, all examinations were held on schedule. We used an interpreter kindly provided by DMU to communicate with German doctors (for a fee).All in all very satisfied!!!

Feedback on Helios Kreifeld Düsseldorf.I had an exostosis on my hip joint removed. Everything went according to the pre-planned schedule.This was helped by a well prepared work by myself and the International department in Dr. Nuraldin and the logistics office.The surgery itself was good (I had two exostoses removed one quite large 9 by 4 cm) and now after 20 days, I feel fully recovered. However, I am sticking to the recommendation not to play sports.A very special thank you to Dr. Kraft for a well done surgery!By the way, the surgery was priced at $23,000 in Israel, which is double the price of Helios.

I have been treated at Helios Park Clinic in Leipzig since 28.01 to 1.02.20 for cardiac radiofrequency ablation,I would like to express my heartfelt thanks to all medical and service staff, especially to Dr. Richter who has done the surgery in a very professional and caring manner,A big thank you to all of DMU's organizational staff.Dr. Leonidas,Thanks to all of the DMU organizational staff members Dr Leonidas, Samir and especially the best interpreter Nadezhda Reinhardt.

The DMU specialists looked into the examinations and quickly found a suitable clinic and an experienced neurologist. The clinic where I had my consultations is located in the centre of Berlin. Polite staff, knowledgeable specialists, comfortable stay, everything was there. Thank you, I was very satisfied!

When you find out that you have cancer, your life and the life of your family are divided into "before" and "after. Yes, it seems that you don't live at all: you just go somewhere for something, do something, say something to someone. And in your head there is a chaos of thoughts and fears and worries. Thank God, we managed to "get acquainted" with Deutsche Medizinische Union at that terrible time. Many thanks to the senior coordinator-physician Michael Tsava who calmly and confidently said that, yes, the situation is not easy, we need serious treatment, but then life goes on. Mikhail assured me that the company will do everything possible for the best and most effective treatment. We received, in my opinion, a complete consultation about the clinics, doctors and the cost of treatment. Michael patiently, competently answered hundreds of our questions and was available almost around the clock. With the help of DMU I underwent two courses of radioiodine therapy at HELIOS Klinikum Berlin-Buch. I am very satisfied both with the conditions of my stay and the attitude of the entire medical staff at the clinic. The treatment fees are transparent and clear: the clinic gives you a detailed invoice with details of how much each treatment costs. At the end of treatment the clinic made a recalculation and we got a part of money back. I would also like to thank Samir, DMU's patient support worker, who was able to quickly and efficiently arrange my second course of radioiodine therapy in difficult circumstances during the coronavirus pandemic. And I would like to express special immense gratitude to the translator Alena Tkach. She is a great human being. Alena is not just an interpreter: she came, worked and left. She treats every patient like a loved one. Even though this job is a huge moral effort, Alyona can always find words of support, and her optimism is a must in these situations. And it is very important to know that being in a foreign country in a difficult time for you, you know who you can turn to for help and advice, you know that you are not alone with your problem.Once again, thank you very much to all the employees of Deutsche Medizinische Union for your work.

Good afternoon, my wife was treated in Helios Berlin-Buch clinic with the help of Deutsche Medizinische Union, there was a great support from DMU, especially André Sales and Anastasia Kurpakova. Thank you very much for the organization of treatment and excellent attitude to us. Even after discharge from the clinic and returning home, Andre and Anastasia are always there to help us with any questions that we have. Thank you very much and wish them the best!Sokur Igor, Sokur Margarita

I would like to thank all the staff in the Cardiac Rhythm Recovery Unit of the Hospital Leipzig for their sensitive and attentive attitude and promptness in solving all problems. On 25 February my husband underwent radiofrequency ablation to restore heart rhythm. He is recovering now and is slowly coming back to an active life. Doctor Sergio Richter who performed the surgery and the head of the clinic Sergey Leontev visited our hospital room after the surgery and explained to us how the surgery was, and what steps to take for further recovery. Special thanks to the coordinator of Deutsche Medizinische Union Nuraltdin who helped us to organize trip and make AHF treatment (it could not have been done any later because of epidemiologic situation), was always in touch with us and is following up his treatment now, interpreter Larisa, medical nurse Tamara. Thank you all! We wish you all good health and patience at this difficult time.