Organising Treatment Abroad

Feedback on our story of a successful neurosurgical removal of an orbital tumour at Helios ClinicWe express our deepest gratitude to everyone who helped our little son: DMU staff (Andre Saling, who deeply felt the problem, spent hours on the phone with me, discussing, evaluating, persuading to overcome my fears), the translator in Germany (Marina Gusina, great medical translation, full understanding, help in the clinic on different issues as they were), and most importantly, our doctor from God, neurosurgeon Professor R. The most important thing is to our doctor from God, neurosurgeon Prof.R.Bshorer!Exactly the only one in the world who was not afraid of performing the surgery on the tumour on our two year old son, because it was right next to the nerve! The operation was much more difficult, longer, but still it is hard to believe - everything was done perfectly! Just jewelry work by a master of his craft and a real generous person!!!Many highly skilled doctors in Russia convinced us that such surgery was impossible; we also applied to other clinics in Germany, Israel, Spain, Switzerland and the USA. All of them suggested to leave the tumour, which was already 2 cm, without any certainty of its benignity, and just to watch. It was difficult to believe in and decide on the surgery at Helios Clinic of Professor Bshorer. That is why we went to see him first and our first visit was very well organized and he was very open, honest and really wanted to help.He is still in touch with us, answering all questions and providing support.

As always, trouble comes suddenly! I started to lose my eyesight suddenly. There was a question how to get to Germany for treatment, how much it will cost, how to get a visa quickly? After some monitoring on the Internet, found phone numbers that offer help, but I was afraid, standing on the stakes were health, and even life, as pressure in the eye could lead to irreparable consequences. We read about the INTERNATIONAL MEDICAL CENTER and decided to trust them. The trip to our clinic was quick as we stayed with a friend and the accompanying person and the ambulance was taken very quickly. The manager was in constant contact with us and we were given a very good time. The treatment had a long duration but we had to travel once again and the manager helped to arrange everything.I AM VERY GRATEFUL THAT THERE IS SUCH AN ORGANIZATION,

Feedback on Helios Kreifeld Düsseldorf.I had an exostosis on my hip joint removed. Everything went according to the pre-planned schedule.This was helped by a well prepared work by myself and the International department in Dr. Nuraldin and the logistics office.The surgery itself was good (I had two exostoses removed one quite large 9 by 4 cm) and now after 20 days, I feel fully recovered. However, I am sticking to the recommendation not to play sports.A very special thank you to Dr. Kraft for a well done surgery!By the way, the surgery was priced at $23,000 in Israel, which is double the price of Helios.

I took my wife to Helios in Leipzig for an operation. Yes, not cheap, but well worth it. I have already had an operation in Germany in another city and in another clinic. But I can't imagine anything better than what we had here. Excellent clinic, professional and attentive staff - from head doctor Sergey Leontev and surgeon Dr. Papp to the doctors, nurses and technicians on site. Excellent personal management from Michael Zaav and Maria Shlykova. The treatment method and the operation were chosen very gently and proved to be extremely effective, and the shoulder function was restored almost immediately afterwards. Both pre- and post-surgical anaesthesia allowed us to avoid any pain. We stayed in a separate room for two of us - it was much bigger than a hotel room, and the food was simply amazing - we travel all over the world and visited various restaurants, but we had never seen such a choice of tasty meals with such large portions. We were also surprised by the free regime of stay: walks are allowed, entrance to the clinic is free. Sanitary processing of the rooms and visitors, as well as staff, is at the highest level. Certainly, I will recommend Helios clinic to those who need cardiovascular treatment, orthopedic problems solving (joints changing and "repairing", etc.). And I would definitely recommend DMU for consultations and travel arrangements.

Thank you to all the staff at the hospital for the examinations and treatment, all the examinations and surgeries were quick and efficient and a lot of thanks to Dr. Michael Bartels and Dr. Tatjana Hindensperger. The hospital had a very comfortable environment and good nutrition.I would also like to mention a very good work of the logistic team. Maria Shlykova dealt with all the organizational matters quickly and efficiently. I would like to thank her for the constant contact and attention she has always shown.

Our cooperation with Deutsche Medizinische Union was accidental and at first it was difficult to trust, but we had to because of the child's cancer. The medical specialist Michael recommended Helios Clinic in Berlin and we were treated there. We were always in touch with the logistics specialist Pauline who helped us to solve all our questions during and after treatment. We were especially surprised when Pauline told us that we still had an overpayment after our treatment and the clinic wants to return it, and we did get that overpayment.I would like to thank Polina and Elena Tkach who helped us in the clinic to find a common language with German doctors.Thanks to everyone who helped us. I am glad there is such an organization and such caring people!

When you find out that you have cancer, your life and the life of your family are divided into "before" and "after. Yes, it seems that you don't live at all: you just go somewhere for something, do something, say something to someone. And in your head there is a chaos of thoughts and fears and worries. Thank God, we managed to "get acquainted" with Deutsche Medizinische Union at that terrible time. Many thanks to the senior coordinator-physician Michael Tsava who calmly and confidently said that, yes, the situation is not easy, we need serious treatment, but then life goes on. Mikhail assured me that the company will do everything possible for the best and most effective treatment. We received, in my opinion, a complete consultation about the clinics, doctors and the cost of treatment. Michael patiently, competently answered hundreds of our questions and was available almost around the clock. With the help of DMU I underwent two courses of radioiodine therapy at HELIOS Klinikum Berlin-Buch. I am very satisfied both with the conditions of my stay and the attitude of the entire medical staff at the clinic. The treatment fees are transparent and clear: the clinic gives you a detailed invoice with details of how much each treatment costs. At the end of treatment the clinic made a recalculation and we got a part of money back. I would also like to thank Samir, DMU's patient support worker, who was able to quickly and efficiently arrange my second course of radioiodine therapy in difficult circumstances during the coronavirus pandemic. And I would like to express special immense gratitude to the translator Alena Tkach. She is a great human being. Alena is not just an interpreter: she came, worked and left. She treats every patient like a loved one. Even though this job is a huge moral effort, Alyona can always find words of support, and her optimism is a must in these situations. And it is very important to know that being in a foreign country in a difficult time for you, you know who you can turn to for help and advice, you know that you are not alone with your problem.Once again, thank you very much to all the employees of Deutsche Medizinische Union for your work.

On November 26, I underwent surgery for spinal stenosis at Helios in Krefeld. The choice of DMU and the clinic was not a coincidence: my choice was also determined by the successful operation of an acquaintance. It was also the promptness of DMU, discussions with the coordinating physician, and the absence of advertising that determined my choice. The trip was well-organized: I got an invitation and an interpreter at the clinic who helped me in the most difficult first day. The clinic is very good, friendly staff, highly professional doctors. After the operation the parasthesias and pains that had been bothering me for several years have disappeared. I have been living and walking without pain for about three months now. I am very grateful to my doctors for that. It was not very convenient for me when doctors came to visit me regardless of the time for which they had agreed on an interpreter. But there are no pains, and I am very grateful to all of them, both the DMU and the doctors.